jj33 Casino — Privacy Policy

About This Policy

jj33 Casino ("jj33," "we," "us," or "our") is the data controller responsible for your personal information collected through the jj33 Platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data provided by Players ("you," "your") when accessing or using jj33 services.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together constitute the full agreement governing your use of jj33 Casino.

jj33 processes personal data in compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.

Personal Data We Collect

jj33 collects personal data through several channels in connection with the provision of its services. The categories of personal data we collect include:

2.1 Registration & Account Data

• Full legal name;
• Date of birth (for age verification purposes);
• Email address and mobile phone number;
• Username and encrypted password;
• Residential address (province, city, barangay).

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (passport, driver's license, UMID, PhilHealth, SSS ID);
• Proof of address documents;
• Selfie or live facial verification image where required;
• Proof of payment method ownership.

2.3 Financial & Transaction Data

• GCash account reference, PayMaya reference, or bank account details used for deposits and withdrawals;
• Transaction history: deposit amounts, withdrawal amounts, dates, and processing status;
• Wallet balance history.

2.4 Gaming Activity Data

• Game session records: games played, bet amounts, win/loss outcomes, session duration;
• Bonus activity: bonuses claimed, wagering progress, bonus expiry;
• Responsible gaming settings: deposit limits, session time limits, self-exclusion status.

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Session timestamps and login history;
• Cookie identifiers and Platform usage analytics.

2.6 Communications Data

• Customer support conversations (live chat, email, Messenger/Viber);
• Feedback and survey responses where voluntarily submitted.

How We Use Your Personal Data

jj33 uses collected personal data for the following purposes:

• Account management: Creating, verifying, maintaining, and securing your jj33 player account;
• Age and identity verification: Ensuring compliance with the 21+ age requirement and KYC obligations;
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported methods;
• Game delivery: Providing access to jj33's game library, recording game sessions, and processing game outcomes;
• Bonus and promotional administration: Tracking bonus eligibility, wagering progress, and distributing promotional rewards;
• Responsible gaming compliance: Monitoring gaming patterns for problem gambling indicators, applying deposit limits, and processing self-exclusion requests;
• Anti-money laundering (AML) and fraud prevention: Detecting and preventing fraudulent, suspicious, or unauthorized activity;
• Customer support: Responding to inquiries, resolving disputes, and improving support quality;
• Legal compliance: Fulfilling obligations under Philippine law, including the DPA, Anti-Money Laundering Act (AMLA), and applicable gaming regulations;
• Marketing communications: Sending promotional emails or notifications where you have opted in — you can withdraw consent at any time;
• Platform improvement: Analyzing aggregated, anonymized usage data to improve the jj33 Casino experience.

Legal Basis for Processing

Under the Data Privacy Act of 2012, jj33 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you have contracted for by registering an account and accepting our Terms & Conditions;
• Legal obligation: Processing required to comply with Philippine law, including AML regulations, tax obligations, and gaming regulatory requirements;
• Legitimate interest: Processing for fraud prevention, platform security, and responsible gaming monitoring where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent.

Data Sharing & Third-Party Disclosure

jj33 does not sell, rent, or trade your personal data. We may share your data in limited circumstances with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, strictly to process financial transactions;
• Identity verification providers: Third-party KYC services engaged to verify player identity and age documents;
• Game content providers: Licensed game studios whose content is delivered through the jj33 platform, to the extent required for game functionality and RNG certification;
• Cloud infrastructure providers: Servers and cloud services used to host and operate the jj33 platform, subject to strict data processing agreements;
• Legal and regulatory authorities: Philippine government agencies, courts, the National Privacy Commission, and relevant gaming regulators where disclosure is required by law or court order;
• Professional advisors: Legal counsel, auditors, and compliance consultants under confidentiality obligations.

All third-party service providers engaged by jj33 are required to handle your personal data in accordance with applicable data protection law and are prohibited from using your data for their own independent purposes.

Cookies & Tracking Technologies

jj33 uses cookies and similar technologies on its Platform for the following purposes:

• Session cookies: Essential cookies that maintain your logged-in session and ensure Platform security. These are deleted when you close your browser;
• Functional cookies: Cookies that remember your preferences, such as language settings and game lobby filters, to improve your experience;
• Analytics cookies: Aggregated, anonymized analytics that help jj33 understand Platform performance and usage patterns. No personally identifiable information is transmitted to analytics providers.

jj33 does not use third-party advertising, retargeting, or behavioral tracking cookies. You can configure your browser to refuse cookies or delete existing cookies. Note that disabling essential session cookies may prevent you from logging in or using certain Platform features.

Data Retention

jj33 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Active accounts: For the duration of your account and as required by applicable law thereafter;
• Transaction records: A minimum of five (5) years following the relevant transaction, in accordance with AMLA record-keeping requirements;
• KYC documents: A minimum of five (5) years following account closure or the relevant verification, in accordance with AML regulations;
• Customer support records: A minimum of two (2) years following the resolution of a support interaction;
• Self-exclusion records: Retained for the duration of the exclusion period and a reasonable period thereafter to prevent re-registration in breach of exclusion terms.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

Data Security

jj33 implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and jj33 servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Two-factor authentication options for player accounts;
• Incident response procedures for detecting, containing, and notifying affected parties in the event of a data breach.

Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by jj33:

• Right to be informed: The right to know what personal data jj33 collects and how it is used — this Policy fulfills that obligation;
• Right of access: The right to request a copy of the personal data jj33 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where processing is unlawful or the data is no longer necessary for the purpose it was collected, subject to legal retention obligations;
• Right to data portability: The right to receive your personal data in a structured, commonly used format for transfer to another controller;
• Right to object: The right to object to processing based on legitimate interest, particularly direct marketing processing;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), the right to withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact jj33's Data Protection Officer (DPO) using the contact details provided in Section 12 of this Policy. jj33 will respond to all verified data subject requests within 15 business days.

Children's Privacy — 21+ Policy

jj33 Casino services are strictly available to individuals aged 21 years and older. jj33 does not knowingly collect personal data from individuals under 21 years of age. Registration by persons under 21 is prohibited by jj33's Terms & Conditions.

If jj33 discovers that personal data has been collected from an individual under the age of 21 without valid parental consent, such data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on jj33 using false age information, please contact our Customer Support team immediately so the matter can be investigated and resolved promptly.

Changes to This Privacy Policy

jj33 reserves the right to update or modify this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via the email address on file or through a prominent notice on the Platform prior to the effective date of the change.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of jj33 Casino services following the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with a revised Policy, you should discontinue use of the Platform and may request account closure in accordance with Section 11 of our Terms & Conditions.

Contact & Data Protection Officer

For all data privacy inquiries, requests to exercise data subject rights, or to contact jj33's Data Protection Officer (DPO), please use the following:

jj33 commits to acknowledging all data privacy requests within 5 business days and resolving them within 15 business days. For complex requests, you will be informed if additional time is required.

If you are not satisfied with jj33's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.